General policy

No refund.

Only “LAWN” tickets can be exchanged for a different concert or upgraded to seats under the Amphithéâtre Fernand-Lindsay roof (plus difference in cost and service charge of $3.75 per ticket).
In case of loss, “LAWN” tickets cannot be reprinted or reissued for reasons of entry control. New tickets must be purchased at your expense.

Concerts and tourist activities are never cancelled in the event of rain.

Latecomers must wait for a break in the program before taking their seats.

Concert ticket prices are in Canadian dollars and exclude taxes (GST – 5% and QST – 9.975%).

Non-taxable Place des Arts service charges are included in the price of individual tickets and apply to all purchases. Service charges per ticket are as follows:

Lawn tickets: $1.25
Tickets priced between $0.00 and $30.00: $3.75
Tickets priced between $30.01 and $50.00: $5.25
Tickets priced between $50.01 and more: $6.75

For subscriptions, a fee levied by Place des Arts is included in the ticket price. Non-taxable service charges of $5.00 for partial subscriptions and $6.00 for full subscriptions are extra.

Electronic and mobile ticket, no charge.
Pick up at the box office, $3.50 per order.
Regular mail, $3.50 per order.

Credit (Visa and MasterCard), debit cards, and cash are accepted.

To make a complaint or to give feedback, please mail or email us.

Our contact information:
1500 Base-de-Roc Boulevard, Joliette, Quebec, J6E 0L2
Email: festival@lanaudiere.org