The Lanaudière Festival is committed to being transparent about its practices in terms of the protection of personal information, in accordance with applicable laws, in particular Bill 25 in Quebec.

Collection and use of personal information

You can browse our website without having to provide us with any personal information.

However, we may collect certain personal information when you sign up for our newsletter or other communications, when you contact us by email or through a form, or when you voluntarily provide information to us as part of a request, comment, or question.

In these cases, the information collected may include, depending on the situation, your name, email address, telephone number, and any other information you choose to provide to us.

This information is used to respond to your requests, to provide you with the information or services requested, to send you our newsletter or other communications to which you have consented, and to ensure the proper functioning of our relationships with you.

Newsletter and communications

When you sign up for our newsletter, we collect the information we need to send you our communications. We will only send you promotional, commercial, or informational communications as permitted by law and, when required, with your consent.

You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including information about your browser, your device, the pages viewed, the length of your visit, your navigation on the site, and the site from which you accessed ours.

This information is used for analysis, administration, security, security, improvement of site performance and optimization of the user experience.

Google Analytics

Our website uses Google Analytics, an analysis tool that allows us to better understand site traffic and the use of its pages, in order to improve its content, performance and user experience.

Google Analytics may collect certain information using cookies and similar technologies, including information about your browsing, pages viewed, length of visits, your device, and browser.

Where required, your consent is requested prior to the activation of analytics cookies. You can accept or refuse these cookies using the consent banner displayed on the site.

To learn more about how Google processes certain data, we invite you to consult Google's documentation and privacy policy.

Cookies

Our website uses cookies, also called cookies.

Some cookies are essential for the proper functioning of the site. Others, in particular analytical cookies, are used to better understand the use of the site and to improve the services offered.

When consent is required, it is requested by means of a consent banner. You can choose to accept or refuse analytics cookies. Cookies essential to the functioning of the site remain active, as they are necessary for its proper use.

You can also change your browser settings to block certain cookies or to be notified when a cookie is installed on your device.

Disclosure of personal information

We do not sell, rent, or give away your personal information to third parties.

However, we may share certain personal information with service providers who help us operate our website or provide certain services on our behalf, for example, for hosting the site, sending communications, managing the newsletter, or analyzing site traffic.

These service providers only have access to information that is necessary to perform their functions and may not use it for other purposes, except as required by law.

We may also disclose personal information if required to do so by law, as part of an order, legal process, investigation, or other valid request by a competent authority.

Retention of personal information

We keep personal information only for as long as is necessary for the purposes for which it was collected, or to comply with our legal, regulatory, contractual, or administrative obligations.

Once this period has expired, personal information is destroyed, deleted, or anonymized in a secure manner, as appropriate.

Security of personal information

We implement reasonable security measures to protect personal information under our control from loss, theft, unauthorized access, misuse, unauthorized disclosure, or other breaches of its protection.

Only authorized employees, agents, subcontractors, or service providers who need to access this information in the course of their duties may have access to it.

However, no method of transmitting or maintaining data offers absolute security. While we take reasonable steps to protect personal information, we cannot guarantee total security.

In the event of a confidentiality incident that poses a serious risk of harm, we will take the steps required by law, including notice to the persons concerned and to the appropriate authorities, when necessary. Confidentiality incidents are recorded in a log in accordance with the law.

Your rights

Subject to the conditions provided by law, you may request access to the personal information that we hold about you, request the correction of inaccurate, incomplete or equivocal information, withdraw your consent when the processing is based on it, or request the cessation of the dissemination of certain information or the deindexing of a hyperlink attached to your name where permitted by law.

To exercise your rights, you can contact us using the contact details listed below. We may take reasonable steps to verify your identity before responding to your request.

Links to other sites

Our website may contain links to websites operated by third parties, including partners, collaborators, or service providers. When you leave our site, the privacy practices of these third parties apply. We invite you to consult their respective policies before sending them personal information.

Personal Information Protection Officer

Within the Lanaudière Festival, the person responsible for the protection of personal information is:

Xavier Roy
General manager
xroy@lanaudiere.org

If you have any questions about this policy, to exercise your rights or to make a request related to your personal information, you can also contact us at the following address:

marketing@lanaudiere.org

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Changes to this policy

This Privacy Policy may be amended from time to time to reflect changes in our practices, tools, services, or legal obligations.

The most current version will always be posted on our website, with the date it was updated.

Last updated: April 2026